Every order starts with care.

At Alva Grove, we believe delivery should feel as considered as everything else; smooth, reliable, and quietly effortless. This Policy outlines how we ship orders within Australia. If you ever need support with your delivery or tracking, our team is here to help.

1. Shipping Rates

1.1 Standard Delivery

Free Standard Shipping on orders $99.00+ AUD.

For orders under $99.00, Standard Shipping (Authority to Leave) is $11.95.

All Standard deliveries are sent with Authority to Leave. If you prefer your parcel to be signed for on arrival, you may add Signature on Delivery for an additional $2.00 at checkout.

1.2 Express Delivery

Free Express Shipping on orders $139.00+ AUD.

For orders under $139.00, Express Shipping (Authority to Leave) is a flat $17.95.

All Express deliveries are sent with Authority to Leave. Signature on Delivery may be added for an additional $2.00 at checkout.

From time to time, we may upgrade your order to Express at our discretion when cost differences are minimal; our way of getting your products to you sooner at no extra charge.

2. How We Deliver

We ship with Australia Post to residential addresses, PO Boxes, parcel lockers, and locked bags. You may redirect your parcel using Australia Post’s services if needed; refer to their website for more information.

3. Order Processing Times

• All goods remain the property of Alva Grove until paid in full.
  
• Orders are typically dispatched within 1 business day.
  
• Weekend and public holiday orders ship the next business day.
• From time to time, dispatch timeframes may vary due to operational circumstances. Where extended dispatch times apply, this will be clearly communicated on our website before you place your order.
  

Once shipped, you will receive an email with your tracking number.

4. Address Accuracy

Please ensure all name and address details are correct at checkout; we cannot take responsibility for lost, delayed, or undelivered parcels caused by incorrect or incomplete information.

If a parcel is returned to us or lost due to incorrect delivery details:

• re-shipping costs will apply;
  
• refunds and store credits are not available in these circumstances.
  

5. Delivery Timeframes

Delivery times depend on destination and the service selected. Most parcels arrive within 1–8 business days. Delays may occur during peak seasons or events such as natural disasters or pre-Christmas periods.

Estimated delivery guide:

• SE QLD: 1–3 business days
  
• NSW / ACT: 3–5 business days
  
• VIC / SA: 5–7 business days
  
• WA / TAS: 5–7 business days
  
• Remote Areas: 7–10 business days
  

These are estimates provided by Australia Post; delivery times cannot be guaranteed.

6. Authority to Leave (ATL)

Selecting Authority to Leave means:

• your parcel may be left in a designated safe place;
  
• if no safe place is available, Australia Post will leave a card directing you to a Post Office;
  
• valid ID is required for collection.
  

By choosing ATL, you accept responsibility for the parcel after it is marked delivered; refunds, replacements, or store credits are not available for parcels marked delivered under ATL that go missing.

7. Signature on Delivery

With Signature on Delivery:

• your parcel is handed to you upon signature;
  
• if you are unavailable, it will be taken to a nearby Post Office;
  
• valid ID is required for collection.
  

This option is recommended for added security.

8. Missing Parcels and Returns to Sender

• All parcels are sent with tracking; report missing parcels within 20 business days of shipment.
  
• If a parcel is marked delivered under ATL and cannot be located, refunds or store credits are not available.
  
• Parcels returned to us due to incorrect or incomplete delivery details are not eligible for shipping refunds or credits; re-shipping is available at your cost.
  
• If Australia Post confirms loss due to their error, we will refund shipping in line with your original invoice charges.
  

If you do not collect your parcel within 10 business days after an attempted delivery and it is returned to us:

• contact us to discuss re-delivery;
  
• re-delivery will require payment of re-shipping and return fees charged by Australia Post;
  
• automatic refunds are not provided;
  
• free delivery eligibility does not extend to re-delivery fees.
  

9. Flammable Goods

Due to airline safety regulations, flammable items such as perfumes or nail polish must travel via Australia Post Standard Road Transport. These orders will still be delivered promptly using Standard Shipping.

10. International Orders

We do not offer international shipping at this time.

11. Changes to This Shipping Policy

We may update or modify this Shipping Policy at any time without notice.