Privacy Policy

Personal information is any information that identifies you or that could reasonably identify you. Examples include your name, email address, phone number, and billing or shipping details. Anonymous or de-identified data that cannot identify you is not considered personal information.

We may collect personal information when you:

• place an order;
  
• register for a customer account or rewards program;
  
• subscribe to our newsletter or marketing updates;
  
• contact us directly;
  
• browse or interact with our Website.
  

We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

2.1 Orders

When you place an order, we collect details such as your name, email address, phone number, and billing or shipping information. This is required to process and deliver your purchase. Payment information is encrypted and processed securely through our payment partners; we do not store or have access to your credit card or Buy Now Pay Later account details.

2.2 Accounts and Membership

When you register for an account or rewards membership, we collect information used to personalise your experience and make future transactions smoother.

2.3 Sensitive Information

We generally do not collect sensitive information. If sensitive information is ever required by law or provided with your consent, we will explain the purpose and handle it securely.

When you visit our Website, certain information may be collected automatically through cookies, pixels, and analytics tools such as Google Analytics and Meta (Facebook) Insights. This may include:

• device type and browser details;
  
• IP address and approximate location (city or country);
  
• pages visited;
  
• links clicked;
  
• referring websites or search terms used.
  

This information helps us improve website performance, understand user behaviour, and assess marketing effectiveness.

3.1 Cookies

Our Website uses cookies for the following purposes:

• Functionality cookies; enable features such as shopping carts and wishlists.
  
• Analytics cookies; help track usage and improve the Website.
  
• Preference cookies; remember your settings and preferences.
  
• Advertising cookies; show relevant ads and limit repeat promotions.
  

You can adjust your browser settings to block or delete cookies; however, this may affect certain features on the Website.

We may use your personal information to:

• process and fulfil your orders;
  
• deliver products and provide customer support;
  
• improve our Website, services, and user experience;
  
• personalise content or recommendations;
  
• communicate special offers, updates, and marketing materials (if you opt in);
  
• manage competitions or rewards programs;
  
• comply with legal or regulatory obligations;
  
• protect the security or integrity of our Website.
  

All use is in accordance with the Australian Privacy Principles.

We only share personal information when reasonably necessary to operate our business or comply with the law. This may include sharing with:

• payment processors;
  
• shipping or courier providers;
  
• IT, hosting, or website support services;
  
• marketing or analytics providers;
  
• fraud prevention or identity verification services;
  
• government authorities or enforcement agencies when required by law.
  

We do not share your information with unrelated third parties for their own marketing.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored electronically or in secure physical formats and is accessible only to authorised staff.

Under the Privacy Act, you may request:

• access to the personal information we hold about you;
  
• correction of information that is inaccurate, outdated, incomplete, or misleading.
  

We will respond to such requests within 30 days; identification may be required.

When you subscribe to our newsletter, we collect your name and email address to send:

• product announcements;
  
• offers and promotions;
  
• events or rewards program updates.
  

You may unsubscribe at any time using the link provided in our emails.

We retain personal information only for as long as necessary for business or legal purposes. After this period, information will be securely destroyed or de-identified in accordance with the APPs.

You may request that your personal information be removed at any time; we may request identification documents to verify your identity. Please note that if you choose to delete your information and later wish to make purchases on our Website, you will need to resubmit all required details.

The Website may contain links to external websites. These websites operate independently; we are not responsible for their privacy practices. We encourage you to review their privacy policies.

If you believe your privacy rights have been breached or have concerns about how your information has been handled, please contact us. We will investigate your complaint and respond in line with the Privacy Act.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

We may update this Privacy Policy from time to time. Any changes will be posted on this page; the “Last updated” date above will be revised accordingly. Continued use of our Website indicates acceptance of the updated Policy.