Last updated: October 1, 2025

This Privacy Policy (“Policy”) explains how and when Alva Grove Pty Ltd (“Alva Grove”, “we”, “us”, or “our”) collects, uses, stores, and discloses your information when you use our website.

We respect your privacy and are committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our goal is to be transparent about how we handle your data and to keep it safe and secure.

1. What is Personal Information?

Personal information is any information that identifies you or could reasonably identify you. Examples include your name, email address, phone number, and billing or shipping details.

2. Information We Collect

We may collect personal information when you:

• Place an order with us
• Register for a customer account or rewards membership
• Subscribe to our newsletter or marketing updates

• Visit our website

We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

Orders

When you place an order, we collect information such as your name, email, phone number, and billing/shipping details. This information is required to process and deliver your purchase. Payment details are encrypted and processed securely through our payment partners—we do not store or have access to your credit card or Buy Now Pay Later account information.

Accounts

If you register for an account or rewards membership, we collect information to personalise your shopping experience, send relevant updates, and make your transactions smoother.

Sensitive Information

Generally, we do not collect sensitive information (such as health data). If required by law or with your consent, we will let you know why and how it will be used.

3. Information Collected Automatically

When you browse our website, we may collect data automatically through cookies, web beacons, and analytics tools (e.g. Google Analytics, Facebook Insights). This may include:

• Device and browser details
• IP address and location (city/country)
• Pages visited, links clicked, and navigation patterns
• Referring URLs and search terms used

This helps us improve our website, personalise your experience, and measure marketing effectiveness.

Cookies

Our site uses four types of cookies:

• Functionality cookies – enable features like shopping carts and wish lists
• Analytics cookies – track website usage to improve our services
• Preference cookies – remember your settings and preferences
• Advertising cookies – show you relevant ads and limit repeat displays

You can adjust your browser to block or delete cookies, but this may affect your experience on our site.

4. Sharing Your Information

We may share your personal information with third parties only when necessary to:

• Process and deliver your orders
• Provide essential business services (e.g. shipping, payment processing, IT support)
• Comply with legal or regulatory requirements

In limited cases, we may disclose your information to government authorities, enforcement agencies, or fraud prevention services if required by law.

5. How We Store and Protect Your Information

We take reasonable steps to safeguard your personal information against loss, misuse, unauthorised access, modification, or disclosure. Your information is stored securely in electronic or paper form and is accessible only to authorised staff for business purposes.

Under the Privacy Act, you may request access to the personal information we hold about you, or ask us to correct it if it’s inaccurate. We must respond within 30 days of your request.

6. Newsletter Subscriptions

When you subscribe to our newsletter, we collect your name and email address to send you:

• New product announcements
• Special offers and promotions
• Event or rewards updates

You can unsubscribe anytime via the link in our emails.

7. Retention and Deletion of Personal Information

We keep your personal information only as long as needed for business, legal, or regulatory purposes. Once it is no longer required, we will take reasonable steps to securely destroy or de-identify it.

8. Complaints and Concerns

If you believe your privacy rights have been breached, please contact us. We will investigate and respond in line with the Privacy Act.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au